Modern CRM: A Competitive Advantage
Your customers expect a seamless experience when they interact with your brand—on social media, mobile, in-store, through the call center, on your website, and when making a purchase online. And while 80% of CEOs believe their companies provide a good customer experience, only 43% of customers have had a consistent positive experience with a brand. *
Part of the issue is that many companies build their processes around internal organizational silos rather than around the customer.But many companies are crippled by customer relationship management systems that are so limited in scope and capabilities that they perpetuate those information silos and fail to provide the in-depth customer insight that today's businesses need.
Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle's CRM approach enables your company to:
Provide cross-channel, consistent customer experiences using pre-built business processes that span silos
Integrate CRM with enterprise applications, providing connections throughout the buyer's journey and making operations more efficient
Leverage industry-specific best practices for competitive advantage and lower TCO
Learn more about Oracle's integrated solutions that take CRM to a whole new level.
Marketing
Delivering the right message to the right person at the right time through a range of communication channels requires the ability to quickly collect data, gain insight, and parlay that insight into action. Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.
Looking for other Oracle CRM-like programs? We've rounded up our favorites Oracle CRM alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.
On-demand CRM (Customer Relationship Management) services for managing organization-wide sales, marketing, customer support, and orders.
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Web-based CRM for sales, service, marketing, and call center operations that allows users to manage customer relationships and customer satisfaction.
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Corteza CRM is an advanced Free and Open Source Customer Relationship Management platform. Feature rich, a cloud scalable architecture and entirely modular, Corteza CRM...
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SAP Business Suite is a set of integrated business applications that help large or midsize companies execute business and IT strategies with services-enabled technology...
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NetSuite Inc. is a vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies.
Software to Optimize B2B Sales Effectiveness Membrain actively helps sales teams do the right thing, with the right stakeholder at the right prospect, at the right...
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Complete with Sales Enablement, Marketing Automation, Social Suite and Web Engagement A smart CRM that provides you with contact management, marketing automation, web...
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An Open CRM Saelos is customer relationship management re-imagined. It almost pains me to call it a CRM. It’s more a beautiful blend of sales enablement, customer...
24SevenOffice offers a fully integrated ERP system that combines AI accounting, Bookkeeping, CRM, Project management, Hour tracking, mail sync and cloud services....
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The free all-in-one solution for your company. Billing, CRM, eCommerce, shop and booking system and much more. Use website widgets to sell or rent your products online...
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