ProHance Alternatives

ProHance

ProHance is a global operations management platform that helps provide visibility in your operations on a real time basis.

ProHance helps you view your operations holistically and identify opportunities for collaboration & optimization across your Enterprise.
It helps you unlock the full potential of your Human Capital and Digital Investments by identifying how your teams spend time that impacts your customers and enterprise.
The visibility and actionable analytics ProHance provides helps operations become more Lean, Agile and Customer Centric.

KEY MODULES OF PROHANCE :

1) Work Time : Work time comprises of time and utilization analysis to help enterprises improve employee and team performance, time efficiency, and productivity levels.

2) Work Output : Work output module helps in time and motion studies to drive productivity improvements.

3) Workflow Management : A light weight Workflow Management module to help transaction based organizations measure per transaction time accurately to improve AHT (Average Handling Time) and throughput.

4) Advanced Analytics : Drive Lean initiatives, Asset Optimization and Partner Spend Management through Advanced Analytics to help identify leakages contributed by poor customer service, low employee productivity, loss of business, and high business costs.

5) Screen Recording : Screen Capture or Recording module in ProHance can help organizations capture screen on demand, basis a set of configurable rules.

6) Workforce Management : Provides multiple benefits like forecasting, capacity planning, scheduling and real time management.