AI Customer Service Alternatives
AI Customer Service
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.
Aisera's next-generation AI Customer Service integrates with existing environments to deliver an end-to-end AI Customer Service Experience for employees and their customers. Aisera’s AI Customer Service solution provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests that provide immediate value on Day One.
Features:
- 100+ integrations to ticketing, knowledge, and IAM systems
- Omnichannel support (web portal, chat, email, voice, and mobile app)
- Conversational AI with 50M+ entities for Customer Service
- 200+ Pre-trained workflows for Task Automation
- Intelligent Customer Service Conversational Platform
- Intercept or API-based Request-as-a-Service
Benefits:
- Improve MTTR up to 80%
- Increase CSAT/NPS up to 80%
- 45-60% of requests are self-service resolutions
- Cut up to 90% of service desk costs
Best Commercial AI Customer Service Alternatives
Are you looking for alternatives to AI Customer Service? Please see our top picks. In this article, we provide the list of some AI Customer Service alternatives that will work on Windows and other platforms.
Cognigy.AI
CommercialWebSelf-HostedCognigy.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AIs on any conversational channel.
Features:
- Chat Bot
- GDPR compliant
- Real-time analytics
- Alexa integration
- Artificial intelligence
- Augmented Reality
- Cryptocurrency
- Customer service
- Customer support
- E-commerce
- Logistics
- Machine Learning
- Natural Language Processing
- Role-based security access
- Virtual Reality
- Visual flow
Kore.ai
CommercialWebAndroidiPhoneSelf-HostedUse the kore "botbuilder" to an create intelligent, NLP-enabled bot leveraging both machine learning and semantic comprehension. Highly visual: designed for...
Features:
- Artificial intelligence
- Bots
- Chat Bot
- Machine Learning
- Microsoft Office integration
- Natural Language Processing
Plantt
CommercialWebIntercomSoftware as a Service (SaaS)WhatsApp MessengerDriftSalesforce.comFacebook MessengerZendeskZendesk ChatPlantt helps companies improve their customer support and avoid long wait times by integrating into their sales and support tools, learning how they interact with their...
Features:
- Ai enabled chatbots
- Artificial intelligence
- Business Intelligence
- Customer service
- Customer support
- Natural Language Processing
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