Avaya Voice Portal Alternatives
Avaya Voice Portal
Multi-channel:
New devices and technologies have changed consumer communications and expectations leading many corporations to consider full scale adoption of automated email, SMS text, video, and outbound. Voice Portal supports deployment of multi-channel outbound services as well as video self service through video kiosks, video self help, and interactive voice and video applications
High Availability Architecture:
Voice Portal has been architected to meet the most stringent performance and high availability requirements that today’s mission-critical speech-enabled communications applications demand, while helping businesses lower ownership costs.
Application Management:
Single platform for both inbound and outbound self service applications simplifies management and administration. Supports Avaya Proactive Outreach Manager, Avaya Intelligent Customer Routing, as well as integrates with Avaya AuraTM Contact Center for context-based screen-pop and agent selection. Includes multi-tenancy and roles based access to increase economies and reduces operating costs and expenses.
Multi-tenancy and Roles Based Access:
Combined with roles based access to empower business leaders across your organization to create and manage their own self service applications. Voice Portal provides the ability to change self service data and behavior, such as allowing business managers to self manage key parameters such as hours of operation, call announcements, or holiday greetings.
Portable Application Deployment:
Platforms share the same VoiceXML browser allowing Avaya Interactive Response VoiceXML applications written in Avaya Dialog Designer to run on Avaya Voice Portal. This approach reduces application deployment risks, increases self service application portability, and ensures a consistent user experience.
Best Avaya Voice Portal Alternatives
Are you curious what software is like Avaya Voice Portal? Check out different, popular Avaya Voice Portal alternatives that fit with your device. Are there other programs like Avaya Voice Portal? Let's find out!
Asterisk
FreeOpen SourceMacWindowsLinuxAsterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
Features:
- Low level
- SIP
- Voice chat
FreePBX
FreeOpen SourceLinuxFreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server.
Features:
- SIP
- Voice Call
Elastix
FreemiumLinuxElastix is an open source Unified Communications Server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a web interface...
sipXcom
FreeOpen SourceLinuxsipXcom provides complete enterprise-grade telephony, unified messaging, Instant messaging, audio conferencing, and many other features.
Features:
- SIP
- Chat
- Conference Bridging
- Integrated Chat
Wazo
FreeOpen SourceMacWindowsLinuxSelf-HostedWazo is a unified communications platform based on Asterisk and focused on extensibility.
Features:
- Extensible by Plugins/Extensions
- SIP
- Web-Based
Yate - Yet Another Telephony Engine
FreeOpen SourceLinuxYate is a softswitch (concept of separating the network hardware from network software). It supports VoIP protocols: H.323, SIP, IAX1, IAX2, RTP. For the plain old...
Features:
- SIP
- Voice chat
RingCentral Engage Digital
CommercialOpen SourceMacWindowsWebAndroidiPhoneWindows PhoneLeading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower...
Features:
- Merging identities
- Multiple channels
- Omni-digital
- Cross-platform
- Customer Feedback
- Customer service
- Customer support
- Customizable
- Knowledge base
- Team Collaboration
The Voximal stack
FreemiumLinuxWebSelf-HostedAmazonRaspbianRaspberry PiMicrosoft AzureDockerThe voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
Features:
- Chat Bot
- IVR
- Natural Language Processing
- SIP
- Speech Recognition
- Text to Speech
- Voice chat
- Voice recognition
Aspect Prophecy
CommercialLinuxSelf-HostedAspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform...
Features:
- SIP
- Speech Recognition
- Text to Speech
- Voice chat
Cloud Telephony
CommercialWebThe main purpose of cloud telephony is connecting with the customers for providing your services support. IVR is the software which is used for the cloud telephony.
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