TopAlter.com

Heedbook Alternatives

Heedbook Alternatives

Heedbook

Service receives and analyzes video and audio stream from a webcam on the employee's workplace and processes it by the systems of intelligent recognition of emotions, speech and other parameters. Information is provided in the context of customers, employees and offices of the company.
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-selling.

KEY BENEFITS:
A. Analysis of customer emotions:
Heedbook distinguishes eight types of customer emotions. The system describes emotional state of customer with more than 85% certainty.

B. Real-time monitoring of service quality:
Your computer will be connected to all workstations on the front lines and you will be able to monitor employee-customer interactions online or watch these dialogues at any time convenient.

C. Script adherence:
Now it’s quite easy to accurately and quickly evaluate sales script adherence of your front line employees without having to listen to each dialogue. HeedBook turns recorded speech into written text, so you always can easily return and go through these dialogues’ content.

D. Evaluation of customer’s attention:
Great customer service strategy should focuses not only on emotional awareness, but also on attracting customers’ attention.
HeedBook allows you to determine the level of customer's attention to the dialogue with your front line employee.

E. Notifications of all incidents which happen on the front line:
Learn about non-standard situations with customers such as excessive duration of normative dialogues, use of “forbidden words” or customer's aggression.

Best Heedbook Alternatives for Software As A Service Saas

Looking for a program that is like Heedbook? We have our top picks here. If you need another program that has some of the features of Heedbook on your device, read what we recommend in this post.

Smartlook

Smartlook

FreemiumWebSoftware as a Service (SaaS)

Smarlook is a qualitative analytics solution for websites and apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. .

Features:

  • Mouse Heatmaps
  • Visitor recording
  • Conversion Rate Optimization
  • Customer Feedback
  • Funnel-based analytics
  • Mouse tracking
  • Sales funnel
  • Screen recording
  • Usability
  • User interface
  • User Testing
  • Visitor tracking
  • Web Development
  • Website monitoring

Heedbook Reviews

Add your reviews & share your experience when using Heedbook to the world. Your opinion will be useful to others who are looking for the best Heedbook alternatives.

Table of Contents

Copyright © 2021 TopAlter.com

Sites we Love: AnswerBun, MenuIva, UKBizDB, Sharing RPP