TopAlter.com

iTop Alternatives

iTop Alternatives

iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.

At the heart of iTop is the CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

Using iTop you can:

? Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)

? Manage incidents, user requests, planned outages…

? Document IT services and contracts with external providers including service level agreements

? Export all the information in a manual or scripted manner

? Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

? Help Desk agents

? Support engineers (1st level, 2nd level…)

? Service managers

? IT managers

? End-users: a simplified “portal” interface is available to let them submit their requests directly.

Best iTop Alternatives for Android

You're looking for the best programs similar to iTop. Check out our top picks. Below, let's see if there are any iTop alternatives that support your platform.

InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Freshservice

Freshservice

CommercialWebAndroidiPhoneAndroid TabletiPad

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...

Features:

  • Helpdesk ticketing
  • Incident management
  • IT Asset Management
Trengo

Trengo

CommercialWebAndroidiPhoneSoftware as a Service (SaaS)

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Features:

  • Whatsapp integration
  • Customer service
  • Customer support
  • Helpdesk ticketing
  • Live Chat
  • Multiple Account support
  • Telegram
  • Telegram Bot
  • Twitter integration
  • Voice Call
  • Voice chat

Upvote Comparison

Interest Trends

iTop Reviews

Add your reviews & share your experience when using iTop to the world. Your opinion will be useful to others who are looking for the best iTop alternatives.

Copyright © 2021 TopAlter.com

Sites we Love: AnswerBun, MenuIva, UKBizDB, Sharing RPP