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LogMeIn Rescue Alternatives

LogMeIn Rescue Alternatives

LogMeIn Rescue

Technician Console

The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.

The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.

Multiple simultaneous active sessions can be conducted using:
•Direct connection to the customer via code or emailed link
•Desktop view and remote control, including whiteboard
•Detailed session history & notes
•Chat interface with predefined replies, URL push, and file transfer
•Detailed system diagnostics, including reboot & reconnect
•Shared global queue

Customer Applet

With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

The applet provides remote customers with:
•Interactive chat and detailed session history
•Prompts to permit or deny technician access to all functions
•File transfer to the technician
•Ability to stop remote control or disconnect at any time

Administration Center

This intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Administrators can also create support channels — web-based links that automatically connect customers to technicians — and assign them to specific groups.

The Administration Center allows administrators to:
•Create technician groups and assign permissions at a granular level
•Assign support channels to specific technician groups
•Enable and view reports of technician performance
•Enable and view reports of customer satisfaction levels

Best Commercial LogMeIn Rescue Alternatives

Looking for the best programs similar to LogMeIn Rescue? We reviewed our top picks below. Let's see if there are any LogMeIn Rescue alternatives that work on your platform.

Radmin

Radmin

CommercialWindows

Secure remote control software which enables you to work on a remote computer in real time.

Features:

  • File transfer
  • Low Latency
  • Remote desktop
  • Remote Support
  • Unattended access
ISL Light

ISL Light

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletWindows PhoneiPad

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to...

Features:

  • Connect via RDP
  • Desktop Sharing
  • File transfer
  • Multiple languages
  • Support for Multiple Monitors
  • No port forwarding required
  • On-premises software
  • Remote desktop
  • Remote Support
  • Remote File Access
  • Remote Reboot
  • Remote Work
  • Share your screen
  • Session Recording
  • Two factor authentication
  • Unattended access
  • Video/Audio Calling
  • Wake on LAN
  • Web-Based
  • Whiteboard Tools
Bomgar

Bomgar

CommercialMacWindowsLinuxWindows MobileAndroidiPhoneBlackberryAndroid TabletiPad

Get secure remote desktop control of every computer in your organization – Enterprise Remote Support. Greater security over remote access software: PC, Mac, Linux...

Features:

  • Remote desktop
  • Remote Support
ConnectWise Control

ConnectWise Control

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSelf-Hosted

Use ConnectWise Control (formerly ScreenConnect) remote support software to quickly and securely access remote users' screens. With just a few clicks, anyone on any...

Features:

  • Remote desktop
  • Remote Support

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