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ManageEngine ServiceDesk Plus Alternatives

ManageEngine ServiceDesk Plus Alternatives

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 29 different languages.

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Best Commercial ManageEngine ServiceDesk Plus Alternatives

Want a really good ManageEngine ServiceDesk Plus alternative? Take a look at these popular alternatives if you're hunting for software similar to ManageEngine ServiceDesk Plus. Let's take a quick peek at some comparison that highlight your device and platform.

JIRA

JIRA

CommercialMacWebSelf-Hosted

Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...

Features:

  • Multi-project management
  • Bug reporting
  • Project Organization
  • Workflow
  • Customizable
  • Dependency Tracking
  • Kanban boards
  • Members Statistics
  • SAAS Metrics
  • Workflow Automation
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

InvGate Assets

InvGate Assets

CommercialMacWindowsLinuxWeb

Assets is a suite of intelligent solutions to manage your hardware and software assets, through discovery, remote desktop, software metering, deployment & license...

Features:

  • Asset Inventory
  • Asset Management
  • Automated Email Reports
  • Hardware Monitoring
  • IT Asset Management
  • Network Discovery
  • Remote desktop
  • Security focused
  • Software Metering
Assign It To Me

Assign It To Me

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletWindows PhoneiPadSelf-Hosted

Assign It To Me is project software built for billing organizations. Assign It To Me has the tools to make sure that your projects are making forward progress without...

Features:

  • Kanban boards
  • Task Management

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