OTRS Alternatives
OTRS
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Best Commercial OTRS Alternatives
Are you still using OTRS? Let's compare it to the best other options below. Maybe one of these OTRS alternatives will work on your device, too.
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Freshservice
CommercialWebAndroidiPhoneAndroid TabletiPadFreshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...
Features:
- Helpdesk ticketing
- Incident management
- IT Asset Management
Deskero
CommercialWebAndroidiPhoneiPadWith an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Customizable
- Social network
ServiceNow
CommercialWebSoftware as a Service (SaaS)ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...
Features:
- Helpdesk ticketing
- IT Asset Management
- Software as a Service
Trengo
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Features:
- Whatsapp integration
- Customer service
- Customer support
- Helpdesk ticketing
- Live Chat
- Multiple Account support
- Telegram
- Telegram Bot
- Twitter integration
- Voice Call
- Voice chat
AzureDesk
CommercialWebChrome OSSelf-HostedHelpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
Features:
- Customer service
- Customer support
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