Richpanel Alternatives
Richpanel
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.
Here's what you can expect with Richpanel customer support for ecommerce:
1. A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place
2. Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.
3. Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.
4. Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.
5. See how Agents can influence sales
Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates
Best Richpanel Alternatives
Lets compare the best apps like Richpanel, shall we? We've picked out some really great programs for your platform. Check them out!
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Intercom
CommercialWebAndroidiPhoneCustomer messaging apps for sales, marketing, and support, connected on one platform.
Features:
- Email automation
- Encrypted chat
- Knowledge Base structuring
- Live Chat
- Onboarding
- User Profiles
User.com
CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSiPadUser.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like...
Features:
- Customer service
- Customer support
- Email marketing automation
- Lead Generation
- Lead nurturing
- Live Chat
- Marketing automation
- Omnichannel messaging
Mixpanel Mobile Analytics
FreemiumWebiPhoneMixpanel is the most advanced analytics platform in the world for mobile & web. Stay up to date on trends, funnel conversion rates, and retention rates all in one...
Segment
FreemiumSoftware as a Service (SaaS)Segment is the analytics API you've always wanted. Instead of integrating with Google Analytics, Mixpanel, KISSmetrics, etc. individually, you integrate with a...
Features:
- Data-management
- Facebook integration
- Real-time analytics
Kayako
CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPadKayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...
Features:
- CRM
- Customer service
- Knowledge base
- Live Chat
Chatwoot
FreeOpen SourceSelf-HostedOpen source alternative to Intercom, Zendesk, Drift...
Features:
- Agent dashboard
- Chat widget
- CRM
- Customer service
- Customer support
- Live Chat
Google Analytics Mobile
FreeWebThe Google Analytics Mobile SDK brings all the goodness of web-based Google Analytics to mobile applications on Android and iOS. You can use the SDK to track pageviews...
Plumm
CommercialSoftware as a Service (SaaS)Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email...
Features:
- Customer support
- Helpdesk ticketing
- Real time collaboration
- Shared inbox
- Live Chat
- Team messaging
Screets
CommercialWebSelf-HostedPHPWordpressChat with your visitors. Simply, and beautifully. Chat history. Visitors can see previous conversations when they come back to your website.. Offline form. ...
Features:
- Customer support
- Live Chat
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