Kayako Alternatives
Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.
Help Center
Customers can answer their own questions, quickly and simply.
Customer journey
Visualize your customer’s journey and unify all your customer's interactions.
Integrations
Bring customer activities from over 650+ apps for immediate context.
Kayako Messenger
Support customers with a live chat experience that's as intuitive as messaging their friends.
Automations
Work smarter and automate manual work by streamlining your workflow with smart business rules.
Macros and canned responses
Save time and send predefined, personal replies to common questions in seconds.
SLAs
Stay on target and track performance with goals for response and resolution times.
Customer satisfaction ratings
Listen to your customers and measure satisfaction for every conversation.
Insights
Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.
Custom reporting
Dig deeper into your data to discover insights and trends to work smarter, not harder.
"This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable."
Best Kayako Alternatives
Looking for the best programs similar to Kayako? We reviewed our top picks below. Let's see if there are any Kayako alternatives that work on your platform.
UseResponse
CommercialWebSelf-HostedUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
Features:
- Customizable
- Helpdesk ticketing
- Kanban boards
- Kanban Chart
- Product Roadmap Management
- Task assignments
- Canned responses
- Chat
- Community based
- Customer Feedback
- Customer service
- Flexible customizations
- German
- Knowledge base
- Knowledge Base structuring
- Live Chat
- Modern live chat
- Multiple languages
- Multibrand
- Php
- Pricing per agent
- Private Community
- Skype integration
- SLA
- Slack integration
- Task Management
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
Userlike
FreemiumWebSoftware as a Service (SaaS)Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp...
Features:
- Chat Bot
- Real-time analytics
- Customer support
- Support for Multiple Users
- User interface
- Program Launchers
- Customer service
- Live Broadcasting
- Live Chat
- Real time collaboration
- SMS Messaging
- Whatsapp integration
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Intercom
CommercialWebAndroidiPhoneCustomer messaging apps for sales, marketing, and support, connected on one platform.
Features:
- Email automation
- Encrypted chat
- Knowledge Base structuring
- Live Chat
- Onboarding
- User Profiles
Gmelius
FreemiumWebAndroidiPhoneChrome OSChromeSafariSoftware as a Service (SaaS)OperaBraveFirefoxGmelius transforms your inbox into your company’s workspace. It brings your team together in Gmail by turning it into a work hub for communication, collaboration, and...
Features:
- Email automation
- Email marketing automation
- Gmail integration
- Real-time analytics
- Real time collaboration
- Team Collaboration
- Google Chrome Extensions
- Custom rules
- CRM
- Email tracking
- Auto Follow up Mail
- Group collaboration
- Hashtags
- Kanban boards
- Organize mails
- Real time collaboration
- Safari extension
- Shared inbox
- Slack integration
- Snooze mail
- Todos
- Tracker blocker
- Workspaces
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Zammad
FreeOpen SourceLinuxSelf-HostedZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
Features:
- Email tracking
- SLA
- Auto responder
- Customizable
- REST API
- Customer support
- Email automation
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Knowledge base
- Ruby
- Slack integration
- Twitter integration
Request Tracker
FreeOpen SourceLinuxWebSelf-HostedPerlRT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...
Features:
- Bug reporting
- Customer service
- Customer support
- Customizable triggers
- Dependency Tracking
- Extensible by Plugins/Extensions
- Helpdesk ticketing
- Incident management
- Task assignments
- Task time tracking
- Team Collaboration
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Kayako Reviews
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