Request Tracker Alternatives
Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Best Request Tracker Alternatives
Are you still using Request Tracker? Let's compare it to the best other options below. Maybe one of these Request Tracker alternatives will work on your device, too.
Redmine
FreeOpen SourceWebMySQL Community EditionSelf-HostedMariaDBRubyMicrosoft SQL ServerCloudronRuby on RailsPostgreSQLRedmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database. It integrates with a number...
Features:
- Customizable
- Built-in File Manager
- Employee Time Tracking
- Extensible by Plugins/Extensions
- Gantt-charts
- Included wiki
- Multiple languages
- Multi-project management
- Task time tracking
- VCS integration
- Version tracking
- Wiki-like interface
A1 Project Manager
FreeWebSoftware as a Service (SaaS)A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1...
Features:
- Real time collaboration
- Task Management
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
Trac
FreeOpen SourceMacWindowsLinuxWebBSDSelf-HostedTrac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our...
Features:
- Activity history
- Helpdesk ticketing
- Included wiki
- SCM Integration
- Wiki
Mantis Bug Tracker
FreeOpen SourceMacWindowsLinuxBSDSelf-HostedMantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL...
Features:
- Fast motion
- Integrated Chat
- Multiple languages
- Reporting
- Role-based security access
- Twitter integration
- Version and Source control
- Web-Based
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Bugzilla
FreeOpen SourceWebSelf-HostedBugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of...
Features:
- Bug reporting
- Release Management
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
GoodDay
FreemiumWebGoodDay is a project, product and work management platform that gives teams the best tools for planning, day-to-day work, and continuous improvement of all processes...
Features:
- Gantt-charts
- Kanban boards
- Team Collaboration
Zammad
FreeOpen SourceLinuxSelf-HostedZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
Features:
- Email tracking
- SLA
- Auto responder
- Customizable
- REST API
- Customer support
- Email automation
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Knowledge base
- Ruby
- Slack integration
- Twitter integration
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