Request Tracker Alternatives
Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Best Request Tracker Alternatives
Looking for the best programs similar to Request Tracker? Check out our top picks. Let's see if there are any Request Tracker alternatives that support your platform.
Redmine
FreeOpen SourceWebMySQL Community EditionSelf-HostedMariaDBRubyMicrosoft SQL ServerCloudronRuby on RailsPostgreSQLRedmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database. It integrates with a number...
Features:
- Customizable
- Built-in File Manager
- Employee Time Tracking
- Extensible by Plugins/Extensions
- Gantt-charts
- Included wiki
- Multiple languages
- Multi-project management
- Task time tracking
- VCS integration
- Version tracking
- Wiki-like interface
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Request Tracker Reviews
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