UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.
-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
-Live Chat
Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Are you looking for alternatives to UseResponse? Please see our top picks. In this article, we provide the list of some UseResponse alternatives that will work on Windows and other platforms.
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Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...
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Customer messaging apps for sales, marketing, and support, connected on one platform.
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((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
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Nolt is a platform that enables anyone to collect crowdsourced feedback from customers, employees, friends or any group that can provide the feedback you need....
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PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve...
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