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UseResponse Alternatives

UseResponse Alternatives

UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Main Products Include:

-Feedback Software

Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.

-Help Desk with Ticketing

Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.

-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.

-Live Chat

Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)

Best UseResponse Alternatives for Web

Are you still using UseResponse? Let's compare it to the best other options below. Maybe one of these UseResponse alternatives will work on your device, too.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
UserVoice

UserVoice

CommercialWebAndroidiPhoneAndroid TabletiPad

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Features:

  • Suggestion voting
  • Customer Feedback
  • Customer support
  • German
  • In-App Voting
  • Multiple languages
  • Wordpress integration
osTicket

osTicket

FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHP

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Features:

  • Customer support
  • Dockerized
  • Helpdesk ticketing
  • Php
  • Task Management
Get Satisfaction

Get Satisfaction

CommercialWeb

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Features:

  • Customer Feedback
  • CRM
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Intercom

Intercom

CommercialWebAndroidiPhone

Customer messaging apps for sales, marketing, and support, connected on one platform.

Features:

  • Email automation
  • Encrypted chat
  • Knowledge Base structuring
  • Live Chat
  • Onboarding
  • User Profiles
((OTRS)) Community Edition

((OTRS)) Community Edition

Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Features:

  • SLA
  • Customer support
  • Email notifications
  • Helpdesk ticketing
  • Knowledge base
  • SOAP API
  • Task Management
  • Workflow Automation
Nolt

Nolt

CommercialWeb

Nolt is a platform that enables anyone to collect crowdsourced feedback from customers, employees, friends or any group that can provide the feedback you need....

Features:

  • Single Sign-On
  • Share Roadmaps
  • Slack integration
  • Anonymous Commenting
  • Anonymous voting
  • Bugs
  • CrowdSourced
  • Custom data fields
  • Custom domain
  • Customer Feedback
  • Customer support
  • GitHub integration
  • Idea
  • MarkDown support
  • Product Roadmap Management
  • Suggestion voting
  • Trello integration

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