Freshdesk Alternatives
Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:
- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface
Best Freshdesk Alternatives
Lets compare the best apps like Freshdesk, shall we? We've picked out some really great programs for your platform. Check them out!
UseResponse
CommercialWebSelf-HostedUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
Features:
- Customizable
- Helpdesk ticketing
- Kanban boards
- Kanban Chart
- Product Roadmap Management
- Task assignments
- Canned responses
- Chat
- Community based
- Customer Feedback
- Customer service
- Flexible customizations
- German
- Knowledge base
- Knowledge Base structuring
- Live Chat
- Modern live chat
- Multiple languages
- Multibrand
- Php
- Pricing per agent
- Private Community
- Skype integration
- SLA
- Slack integration
- Task Management
UserVoice
CommercialWebAndroidiPhoneAndroid TabletiPadUserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
Features:
- Suggestion voting
- Customer Feedback
- Customer support
- German
- In-App Voting
- Multiple languages
- Wordpress integration
HubSpot
FreemiumWebHubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries. HubSpot is the world’s leading inbound marketing...
Features:
- Contextual sales
- Email tracking
- Legal CRM
- Publishing
- Rich media
- Sales funnel
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
LiveAgent
CommercialWebAndroidiPhoneAndroid TabletiPadPHPLiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....
Features:
- Modern live chat
- Beat maker
- Call recording
- CRM
- Customer service
- Customer support
- Gamification
- Helpdesk ticketing
- Integrated Chat
- Knowledge base
- Live Chat
- Voice Call
Intercom
CommercialWebAndroidiPhoneCustomer messaging apps for sales, marketing, and support, connected on one platform.
Features:
- Email automation
- Encrypted chat
- Knowledge Base structuring
- Live Chat
- Onboarding
- User Profiles
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Zammad
FreeOpen SourceLinuxSelf-HostedZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
Features:
- Email tracking
- SLA
- Auto responder
- Customizable
- REST API
- Customer support
- Email automation
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Knowledge base
- Ruby
- Slack integration
- Twitter integration
HESK
FreeWindowsLinuxWebPrice: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software...
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