Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:
- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface
If you want similar software to Freshdesk, we have a list for that. Are there Freshdesk alternatives out there? Let's find out.
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
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UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
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HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries. HubSpot is the world’s leading inbound marketing...
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Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
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Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
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LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....
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Customer messaging apps for sales, marketing, and support, connected on one platform.
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((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
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Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software...
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