Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:
- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface
Want another awesome Freshdesk alternative? Look no further. We researched the top alternatives and found several new Freshdesk alternatives that work with your platform or device. If you want even more options, we've also reviewed top Freshdesk-like software for your Mac, Windows PC, Android phone/tablet, Linux computer, or iPhone.
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
Add your reviews & share your experience when using Freshdesk to the world. Your opinion will be useful to others who are looking for the best Freshdesk alternatives.
Table of Contents
Popular Alternatives
iOS Alternatives
Android Alternatives
Copyright © 2021 TopAlter.com
Sites we Love: AnswerBun, MenuIva, UKBizDB, Sharing RPP