Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
The award-winning user interface is so easy to use that many clients are able to get up and operational in just 14 days. The simplicity of the application does not sacrifice features as the application is fully ITIL-ready with incident, problem, change management on the service desk side and asset, contract, mobile and warranty management on the asset management side.
Clients can fully customize the application themselves without any additional code or professional services, which allows clients to modify the solution to meet their current and future needs.
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Private cloud customer support software for organizations serious about data control.
Features:
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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