Shipup Alternatives

Shipup

Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:
- Deliver 2018 - "Game changer" award
- Connected Retail Nightshow 2018 - Best customer support innovation
- St*rt me up (Fevad & KPMG's directory) - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

Proactive notifications : notify and reassure your clients in real time
- Track all your packages in real time (tracking rate > 97%)
- Send proactive and customized notifications to your customers during delivery
- Foster a new marketing tool: a 70% open rate for your notifications and 30% click
Tracking page : engage and retain your customers
- Create your own branded tracking page on your website
- Use our powerful drag and drop builder
- Increase your customer retention
Cut down your support
- Anticipate incidents during delivery (tickets reduced by half)
- Ease your customer support’s life
Feedbacks : limit your churn
- Collect your customers’ feedbacks when they get their packages
- Turn possible detractors into ambassadors
Transporters dashboard: enhance your QoS measurement
- Centralize all your packages within a unique platform
- Ease your reporting using multi-criteria filters
- Connected with +50 transporters
Zendesk & Gorgias integration: level up your call-center's efficiency
- Get notified on Zendesk or Gorgias as soon as an incident occurs
- All your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record
Shipup's main benefits :
- Lower customer support contact rate (by half )
- Boost customer satisfaction (+7 pts NPS)
- Trafic growth (up to +5% )
- Fidelity increase, incremental sales (up to +10% )

Our clients
Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...