Spiceworks Help Desk Alternatives

Zabbix

An uncompromising mature enterprise-level platform designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices, effortlessly scaling to even larger environments. Gather and analyze accurate statistics and performance metrics, visualize it, get notified about current and potential issues without delay, and take advantage of our time-tested professional development and support.

Features:

• Azure integration
• Network Monitoring
• Server Monitoring
• Custom Dashboard
• Hardware Monitoring
• Network Monitoring

Nagios

Nagios is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert technical staff of the problem, allowing them to begin remediation processes before outages affect business processes, end-users, or customers.

Features:

• Hardware Monitoring
• Network Monitoring
• On-premises software
• Remote Management

Datadog

Datadog is a monitoring service for IT, Dev & Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog's capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaboratively on infrastructure issues.

Features:

• APM monitoring
• Cloud Monitoring
• Error logging
• Network Monitoring
• Performance Monitoring
• Server Monitoring
• Software as a Service
• Web log analysis

PRTG Network Monitor

An advanced, easy-to-use monitoring solution for your entire network. The software's features include: up/downtime monitoring, traffic and usage monitoring, packet sniffing, failover clustering, in-depth analysis and concise reporting. A user-friendly web-based interface allows users to quickly auto-discover and configure the network devices and sensors they wish to monitor.

Features:

• Network Monitoring
• Network Monitoring
• Portable
• Sniffer

Icinga

Icinga is a fork of Nagios and is backward compatible. So, Nagios configurations, plugins and addons can all be used with Icinga. Though Icinga retains all the existing features of its predecessor, it builds on them to add many long awaited patches and features requested by the user community.

Features:

• Hardware Monitoring
• Network Monitoring

LibreNMS

LibreNMS is an autodiscovering PHP/MySQL based network monitoring system forked from Observium. LibreNMS aims to be easy to use, painless to deploy, and support monitoring of a wide range of devices. Observium's license changed to a modified QPL license in May 2012, and recently was split into free and commercial versions. Our aim with LibreNMS is to continue to create a usable NMS, but with a community focus and GPL licensing.

Features:

• Network Discovery
• Network Monitoring
• IT Asset Management
• Networking
• SNMP Trap Support

Belarc Advisor

The Belarc Advisor builds a detailed profile of your installed software and hardware, network inventory, missing Microsoft hotfixes, anti-virus status, security benchmarks, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.

Features:

• Hardware Monitoring
• License inventory
• Software Auditing
• System Info

WinAudit

WinAudit is an inventory utility for Windows computers. It creates a comprehensive report on a machine's configuration, hardware and software. WinAudit is free, open source and can be used or distributed by anyone. IT experts in academia, government, industry as well as security conscious professionals in the armed services, defence contractors, electricity generators and police forces use WinAudit.

GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

Features:

• Helpdesk ticketing
• Incident management
• Inventory management
• REST API
• Inventory management
• Knowledge base

Cabot

Cabot is a free, open-source, self-hosted infrastructure monitoring platform that provides some of the best features of PagerDuty, Server Density, Pingdom and Nagios without their cost and complexity.