Spiceworks Help Desk Alternatives

Zabbix

An uncompromising mature enterprise-level platform designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices, effortlessly scaling to even larger environments. Gather and analyze accurate statistics and performance metrics, visualize it, get notified about current and potential issues without delay, and take advantage of our time-tested professional development and support.

Features:

• Azure integration
• Network Monitoring
• Server Monitoring
• Custom Dashboard
• Hardware Monitoring
• Network Monitoring

Icinga

Icinga is a fork of Nagios and is backward compatible. So, Nagios configurations, plugins and addons can all be used with Icinga. Though Icinga retains all the existing features of its predecessor, it builds on them to add many long awaited patches and features requested by the user community.

Features:

• Hardware Monitoring
• Network Monitoring

LibreNMS

LibreNMS is an autodiscovering PHP/MySQL based network monitoring system forked from Observium. LibreNMS aims to be easy to use, painless to deploy, and support monitoring of a wide range of devices. Observium's license changed to a modified QPL license in May 2012, and recently was split into free and commercial versions. Our aim with LibreNMS is to continue to create a usable NMS, but with a community focus and GPL licensing.

Features:

• Network Discovery
• Network Monitoring
• IT Asset Management
• Networking
• SNMP Trap Support

WinAudit

WinAudit is an inventory utility for Windows computers. It creates a comprehensive report on a machine's configuration, hardware and software. WinAudit is free, open source and can be used or distributed by anyone. IT experts in academia, government, industry as well as security conscious professionals in the armed services, defence contractors, electricity generators and police forces use WinAudit.

GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

Features:

• Helpdesk ticketing
• Incident management
• Inventory management
• REST API
• Inventory management
• Knowledge base

Cabot

Cabot is a free, open-source, self-hosted infrastructure monitoring platform that provides some of the best features of PagerDuty, Server Density, Pingdom and Nagios without their cost and complexity.