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Cherwell Alternatives

Cherwell Alternatives

Cherwell

Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

Best Cherwell Alternatives

Need an alternative to Cherwell? Read on. We've looked at the best Cherwell alternatives available for Windows, Mac and Android.

InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Freshservice

Freshservice

CommercialWebAndroidiPhoneAndroid TabletiPad

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...

Features:

  • Helpdesk ticketing
  • Incident management
  • IT Asset Management
OTRS

OTRS

CommercialWindowsLinuxWeb

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...

Features:

  • CMDB and ProcessManagement
  • Incident management
  • Inventory management
  • Web-Based
  • Customer service
  • First person view
  • Helpdesk ticketing
  • Service Level Management
  • Workflow Automation
Helpy.io

Helpy.io

FreemiumOpen SourceMacWindowsLinuxWebiPhoneiPadSelf-HostedSoftware as a Service (SaaS)

Private cloud customer support software for organizations serious about data control.

Features:

  • Support for Bootstrap
  • Customer support
  • Forums
  • Knowledge base
  • Multiple languages
  • Web-Based
iTop

iTop

FreeOpen SourceSelf-Hosted

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...

Features:

  • Helpdesk ticketing
  • Incident management
  • Knowledge base
  • Task Management
ServiceNow

ServiceNow

CommercialWebSoftware as a Service (SaaS)

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...

Features:

  • Helpdesk ticketing
  • IT Asset Management
  • Software as a Service
Alloy Navigator

Alloy Navigator

CommercialMacWindowsLinuxWebAndroidChrome OSSelf-Hosted

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Features:

  • Employee Self service
  • Helpdesk ticketing
  • Inventory management
  • IT Asset Management
  • License inventory
  • Self-Service Integration
  • Service Level Management
  • Software Auditing
  • Task Automation
  • Task time tracking
  • Workflow Automation
  • Configuration Management
  • Knowledge base
  • Knowledge Management
  • License management
Trengo

Trengo

CommercialWebAndroidiPhoneSoftware as a Service (SaaS)

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Features:

  • Whatsapp integration
  • Customer service
  • Customer support
  • Helpdesk ticketing
  • Live Chat
  • Multiple Account support
  • Telegram
  • Telegram Bot
  • Twitter integration
  • Voice Call
  • Voice chat
AzureDesk

AzureDesk

CommercialWebChrome OSSelf-Hosted

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

Features:

  • Customer service
  • Customer support

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