iTop Alternatives
iTop
iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.
At the heart of iTop is the CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes.
The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.
Using iTop you can:
? Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
? Manage incidents, user requests, planned outages…
? Document IT services and contracts with external providers including service level agreements
? Export all the information in a manual or scripted manner
? Mass import (manually and using scripts) or synchronize/federate any data from external systems
iTop can be used by different types of persons:
? Help Desk agents
? Support engineers (1st level, 2nd level…)
? Service managers
? IT managers
? End-users: a simplified “portal” interface is available to let them submit their requests directly.
Best iTop Alternatives
Want another awesome iTop alternative? Look no further. We researched the top alternatives and found several new iTop alternatives that work with your platform or device. If you want even more options, we've also reviewed top iTop-like software for your Mac, Windows PC, Android phone/tablet, Linux computer, or iPhone.
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Freshservice
CommercialWebAndroidiPhoneAndroid TabletiPadFreshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...
Features:
- Helpdesk ticketing
- Incident management
- IT Asset Management
GLPI
FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)ITSM tool for managing changes, problems, and budgeting for your company's IT stack.
Features:
- Helpdesk ticketing
- Incident management
- Inventory management
- REST API
- Inventory management
- Knowledge base
RackTables
FreeOpen SourceLinuxBSDSelf-HostedRacktables is a nifty and robust solution for datacenter and server room asset management. It helps document hardware assets, network addresses, space in racks, networks...
OTRS
CommercialWindowsLinuxWebOTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...
Features:
- CMDB and ProcessManagement
- Incident management
- Inventory management
- Web-Based
- Customer service
- First person view
- Helpdesk ticketing
- Service Level Management
- Workflow Automation
Helpy.io
FreemiumOpen SourceMacWindowsLinuxWebiPhoneiPadSelf-HostedSoftware as a Service (SaaS)Private cloud customer support software for organizations serious about data control.
Features:
- Support for Bootstrap
- Customer support
- Forums
- Knowledge base
- Multiple languages
- Web-Based
ServiceNow
CommercialWebSoftware as a Service (SaaS)ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...
Features:
- Helpdesk ticketing
- IT Asset Management
- Software as a Service
Trengo
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Features:
- Whatsapp integration
- Customer service
- Customer support
- Helpdesk ticketing
- Live Chat
- Multiple Account support
- Telegram
- Telegram Bot
- Twitter integration
- Voice Call
- Voice chat
AzureDesk
CommercialWebChrome OSSelf-HostedHelpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
Features:
- Customer service
- Customer support
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