OTRS Alternatives
OTRS
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Best OTRS Alternatives
Want another awesome OTRS alternative? Look no further. We researched the top alternatives and found several new OTRS alternatives that work with your platform or device. If you want even more options, we've also reviewed top OTRS-like software for your Mac, Windows PC, Android phone/tablet, Linux computer, or iPhone.
Spiceworks Help Desk
FreeWindowsWebAndroidAndroid TabletJoin millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...
Features:
- Forums
- Hardware Monitoring
- Helpdesk ticketing
- Inventory management
- IT Asset Management
- Knowledge base
- Mobile Device Management
- Network mapping
- Network Monitoring
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Freshservice
CommercialWebAndroidiPhoneAndroid TabletiPadFreshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...
Features:
- Helpdesk ticketing
- Incident management
- IT Asset Management
GLPI
FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)ITSM tool for managing changes, problems, and budgeting for your company's IT stack.
Features:
- Helpdesk ticketing
- Incident management
- Inventory management
- REST API
- Inventory management
- Knowledge base
Deskero
CommercialWebAndroidiPhoneiPadWith an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Customizable
- Social network
Helpy.io
FreemiumOpen SourceMacWindowsLinuxWebiPhoneiPadSelf-HostedSoftware as a Service (SaaS)Private cloud customer support software for organizations serious about data control.
Features:
- Support for Bootstrap
- Customer support
- Forums
- Knowledge base
- Multiple languages
- Web-Based
iTop
FreeOpen SourceSelf-HostediTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...
Features:
- Helpdesk ticketing
- Incident management
- Knowledge base
- Task Management
ServiceNow
CommercialWebSoftware as a Service (SaaS)ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...
Features:
- Helpdesk ticketing
- IT Asset Management
- Software as a Service
Trengo
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Features:
- Whatsapp integration
- Customer service
- Customer support
- Helpdesk ticketing
- Live Chat
- Multiple Account support
- Telegram
- Telegram Bot
- Twitter integration
- Voice Call
- Voice chat
AzureDesk
CommercialWebChrome OSSelf-HostedHelpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
Features:
- Customer service
- Customer support
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