DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.
In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
Looking for a program that is like DiamanteDesk? We have our top picks here. If you need another program that has some of the features of DiamanteDesk on your device, read what we recommend in this post.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
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