Freshservice Alternatives
Freshservice
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud.
Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.
Best Freshservice Alternatives for Web
Looking for a program that is like Freshservice? We have our top picks here. If you need another program that has some of the features of Freshservice on your device, read what we recommend in this post.
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
GLPI
FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)ITSM tool for managing changes, problems, and budgeting for your company's IT stack.
Features:
- Helpdesk ticketing
- Incident management
- Inventory management
- REST API
- Inventory management
- Knowledge base
Web Help Desk
FreemiumMacWindowsLinuxWebiPhoneChromeSafariSimplicity and automation to streamline help desk ticketing and incident management.
Features:
- IT Asset Management
- Knowledge base
OTRS
CommercialWindowsLinuxWebOTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...
Features:
- CMDB and ProcessManagement
- Incident management
- Inventory management
- Web-Based
- Customer service
- First person view
- Helpdesk ticketing
- Service Level Management
- Workflow Automation
Vivantio
CommercialWebSelf-HostedThe most flexible, reliable, trusted IT service management software on the market.
Clientele ITSM
CommercialWindowsWebSelf-HostedToday’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer...
Features:
- Compatible with Microsoft Office
- On-premises software
- Outlook integration
- Software as a Service
LanDesk Service Management
CommercialWebLANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience...
ServiceNow
CommercialWebSoftware as a Service (SaaS)ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...
Features:
- Helpdesk ticketing
- IT Asset Management
- Software as a Service
Alloy Navigator
Commercial$ $MacWindowsLinuxWebAndroidChrome OSSelf-HostedAlloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Features:
- Employee Self service
- Helpdesk ticketing
- Inventory management
- IT Asset Management
- License inventory
- Self-Service Integration
- Service Level Management
- Software Auditing
- Task Automation
- Task time tracking
- Workflow Automation
- Configuration Management
- Knowledge base
- Knowledge Management
- License management
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