GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.
The principal functionalities of the application are :
1) the precise inventory of all the technical resources. All their characteristics will be stored in a database.
2) management and the history of the maintenance actions and the bound procedures. This application is dynamic and is directly connected to the users who can post requests to the technicians. An interface thus authorizes the latter with if required preventing the service of maintenance and indexing a problem encountered with one of the technical resources to which they have access.
Are you looking for alternatives to GLPI? Please see our top picks. In this article, we provide the list of some GLPI alternatives that will work on Windows and other platforms.
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
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