Heedbook Alternatives
Heedbook
Service receives and analyzes video and audio stream from a webcam on the employee's workplace and processes it by the systems of intelligent recognition of emotions, speech and other parameters. Information is provided in the context of customers, employees and offices of the company.
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-selling.
KEY BENEFITS:
A. Analysis of customer emotions:
Heedbook distinguishes eight types of customer emotions. The system describes emotional state of customer with more than 85% certainty.
B. Real-time monitoring of service quality:
Your computer will be connected to all workstations on the front lines and you will be able to monitor employee-customer interactions online or watch these dialogues at any time convenient.
C. Script adherence:
Now it’s quite easy to accurately and quickly evaluate sales script adherence of your front line employees without having to listen to each dialogue. HeedBook turns recorded speech into written text, so you always can easily return and go through these dialogues’ content.
D. Evaluation of customer’s attention:
Great customer service strategy should focuses not only on emotional awareness, but also on attracting customers’ attention.
HeedBook allows you to determine the level of customer's attention to the dialogue with your front line employee.
E. Notifications of all incidents which happen on the front line:
Learn about non-standard situations with customers such as excessive duration of normative dialogues, use of “forbidden words” or customer's aggression.
Best Heedbook Alternatives
Need an alternative to Heedbook? Read on. We've looked at the best Heedbook alternatives available for Windows, Mac and Android.
Google Drive - Forms
FreeWebGoogle Forms, part of Google Drive , is a tool that allows collecting information from users via a personalized survey or quiz.
Features:
- Asana integration
- Crossword puzzle
- Form builder
- Forms
- Quiz maker
LimeSurvey
FreemiumOpen SourceMacWindowsLinuxWebSelf-HostedPHPLimeSurvey (formerly PHPSurveyor) is an Open Source PHP web application to develop, publish and collect responses to online & offline surveys. Anonymous and...
Features:
- Quiz maker
- Multiple languages
- Php
- Responsive design
UserVoice
CommercialWebAndroidiPhoneAndroid TabletiPadUserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
Features:
- Suggestion voting
- Customer Feedback
- Customer support
- German
- In-App Voting
- Multiple languages
- Wordpress integration
Typeform
FreemiumWebIntercomMailChimpTrelloAutopilotSlackSalesforce.comGoogle Drive - SheetsHubSpotBuild conversational forms, surveys, quizzes, landing pages, and more. Typeforms are easy to make and refreshing to take.
Features:
- Cross tabulation
- Data API
- Logic jump
- Mobile friendly
- Web-Based
Get Satisfaction
CommercialWebGet Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...
Features:
- Customer Feedback
- CRM
Smartlook
FreemiumWebSoftware as a Service (SaaS)Smarlook is a qualitative analytics solution for websites and apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. .
Features:
- Mouse Heatmaps
- Visitor recording
- Conversion Rate Optimization
- Customer Feedback
- Funnel-based analytics
- Mouse tracking
- Sales funnel
- Screen recording
- Usability
- User interface
- User Testing
- Visitor tracking
- Web Development
- Website monitoring
SurveyMonkey
FreemiumWindowsWebWith thousands of customers in over 40 countries, theres a good chance that someone you know already uses us. Free:Only 10 Questions and 100 Responses. SurveyMonkey is...
Features:
- IFTTT integration
- Multiple languages
- Real time collaboration
Hotjar
FreemiumWebThe fast & visual way to understand your users. Everything your team needs to uncover insights and make the right changes.
SurveyJS
Free PersonalOpen SourceWebSelf-HostedUnlike the most others solutions, SurveyJS Project consists of three fully independent parts: run-time SurveyJS library, SurveyJS editor and SurveyJS service for storing...
Forms.id
FreeWebForms.id is a powerful, yet simple platform for building forms and surveys. We put privacy first and offer a secure alternative to Google Forms & Typeform.
Features:
- Multiple languages
- Form builder
- Forms
- Privacy focused
- Web Forms
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