Helpy.io Alternatives

Helpy.io

Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Helpy Pro is open core- based on the popular open source project of the same name. It has been installed over 500,000 times, with both the open source and pro version in use around the Globe.

Customer Support Features

- Stay organized with ticketing that includes custom views, queues and SLAs
- Gain operational efficiencies with auto-assignment, real time notifications, and automations
- Provide a customizable customer help center and knowledge base that can be open or password protected
- Collaborate with team groups, tagging @mentions and followers
- Advanced reporting to help you optimize your content and operations
- A full API for building deep integrations into your existing application stack
- Support for 20+ languages

Security, Privacy and Compliance

- GDPR compliance features to manage customer privacy
- An open source codebase that you can review and contribute to
- Host on any public or private cloud, even on premise in your own datacenter
- Keep control of and maintain ownership of your data at all times
- Avoid compliance chain hell with no third party dependencies
- Rest assured no one is “looking over your shoulder”
- Set and follow internal data retention policies, including backups
- SAML single sign on