ManageEngine ServiceDesk Plus Alternatives
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 29 different languages.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Best ManageEngine ServiceDesk Plus Alternatives
Looking for other ManageEngine ServiceDesk Plus-like programs? We've rounded up our favorites ManageEngine ServiceDesk Plus alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.
A1 Project Manager
FreeWebSoftware as a Service (SaaS)A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1...
Features:
- Real time collaboration
- Task Management
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
InvGate Assets
CommercialMacWindowsLinuxWebAssets is a suite of intelligent solutions to manage your hardware and software assets, through discovery, remote desktop, software metering, deployment & license...
Features:
- Asset Inventory
- Asset Management
- Automated Email Reports
- Hardware Monitoring
- IT Asset Management
- Network Discovery
- Remote desktop
- Security focused
- Software Metering
GoodDay
FreemiumWebGoodDay is a project, product and work management platform that gives teams the best tools for planning, day-to-day work, and continuous improvement of all processes...
Features:
- Gantt-charts
- Kanban boards
- Team Collaboration
VisionProject
Free PersonalWebWeb based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for...
Features:
- Asset Management
- Customer Feedback
- Customer support
- DMS
- Email tracking
- Employee Time Tracking
- Event management
- Kanban boards
- Knowledge Management
- Resource management
- Task Management
- Team Collaboration
GLPI
FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)ITSM tool for managing changes, problems, and budgeting for your company's IT stack.
Features:
- Helpdesk ticketing
- Incident management
- Inventory management
- REST API
- Inventory management
- Knowledge base
Request Tracker
FreeOpen SourceLinuxWebSelf-HostedPerlRT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...
Features:
- Bug reporting
- Customer service
- Customer support
- Customizable triggers
- Dependency Tracking
- Extensible by Plugins/Extensions
- Helpdesk ticketing
- Incident management
- Task assignments
- Task time tracking
- Team Collaboration
Ralph
FreeOpen SourceLinuxWebSelf-HostedRalph is full-featured Asset Management, DCIM and CMDB system for data center and back office. Features: * auto-discover existing hardware * keep track of assets...
Features:
- Inventory management
- Asset Management
- Customizable
- IT Asset Management
- Network Monitoring
- REST API
Assign It To Me
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletWindows PhoneiPadSelf-HostedAssign It To Me is project software built for billing organizations. Assign It To Me has the tools to make sure that your projects are making forward progress without...
Features:
- Kanban boards
- Task Management
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