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ProProfs Chat Alternatives

ProProfs Chat Alternatives

ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features

1. Capture leads and boost sales
2. Real-time support
3. Operator to operator chat
4. Easily embed chat
5. Chat via web interface
6. Supports chat across multiple devices (iPhones, Mac) and runs on any OS
7. Record and monitor offline messages
8. Track and judge operator performance
9. Set up department based chat
10. Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
11. Customized chat window
12. Real-time visitor monitoring
13. Measure customer happiness level
14. Post-chat feedback surveys
15. Integrates with Google Analytics & Adwords
16. Curtail call support expenses
17. Handle multiple chats and co-browse
18. Offer support and help on the go
19. Reach out to a global audience
20. Agent Scheduling
21. Visitor banning
22. Automatic Greetings
23. Assignment Management
24. Visitor Targeting
25. Knowledge Database
26. GeoTargeting
27. Offline Form
28. Call Me Option

Best Commercial ProProfs Chat Alternatives

Hate ProProfs Chat? Use another browser! Which one should you go with? Try out these other browsers before making your final decision. Want some more context? We've got a great list of alternatives to ProProfs Chat here.

Lime Talk

Lime Talk

CommercialWeb

Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors...

Features:

  • Chat
  • Customer support
  • Live Chat
  • Online chat
LiveAgent

LiveAgent

CommercialWebAndroidiPhoneAndroid TabletiPadPHP

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....

Features:

  • Modern live chat
  • Beat maker
  • Call recording
  • CRM
  • Customer service
  • Customer support
  • Gamification
  • Helpdesk ticketing
  • Integrated Chat
  • Knowledge base
  • Live Chat
  • Voice Call
Intercom

Intercom

CommercialWebAndroidiPhone

Customer messaging apps for sales, marketing, and support, connected on one platform.

Features:

  • Email automation
  • Encrypted chat
  • Knowledge Base structuring
  • Live Chat
  • Onboarding
  • User Profiles
Plumm

Plumm

CommercialSoftware as a Service (SaaS)

Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email...

Features:

  • Customer support
  • Helpdesk ticketing
  • Real time collaboration
  • Shared inbox
  • Live Chat
  • Team messaging

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