ProProfs Chat Alternatives

ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features

1. Capture leads and boost sales
2. Real-time support
3. Operator to operator chat
4. Easily embed chat
5. Chat via web interface
6. Supports chat across multiple devices (iPhones, Mac) and runs on any OS
7. Record and monitor offline messages
8. Track and judge operator performance
9. Set up department based chat
10. Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
11. Customized chat window
12. Real-time visitor monitoring
13. Measure customer happiness level
14. Post-chat feedback surveys
15. Integrates with Google Analytics & Adwords
16. Curtail call support expenses
17. Handle multiple chats and co-browse
18. Offer support and help on the go
19. Reach out to a global audience
20. Agent Scheduling
21. Visitor banning
22. Automatic Greetings
23. Assignment Management
24. Visitor Targeting
25. Knowledge Database
26. GeoTargeting
27. Offline Form
28. Call Me Option