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Raiseaticket Alternatives

Raiseaticket Alternatives

Raiseaticket

Raiseaticket is a 100% free web-based helpdesk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government, Healthcare, Insurance, Managed Service providers and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.

Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.

Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.

Best Raiseaticket Alternatives

Hate Raiseaticket? Use another browser! Which one should you go with? Try out these other browsers before making your final decision. Want some more context? We've got a great list of alternatives to Raiseaticket here.

Freshdesk

Freshdesk

CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Pricing per agent
  • Software as a Service
  • Team Collaboration

Raiseaticket Reviews

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