Respond Alternatives
Respond
Most social media tools are built for marketing, not customer service.
But smart companies know social media isn't just about creating buzz, it's also one of the best ways to build lasting relationships with your customers and keep them happy.
Too bad 99% of social media management tools simply aren't designed for customer support...
With tools like Sprout Social, Hootsuite, and TweetDeck you end up weeding through hundreds of retweets, follows, and social shares to find the support requests you need to answer. Not to mention their workflows and reports are built for marketers, not customer support.
That's where Respond comes in.
Respond is a social customer service tool from the folks at Buffer. And it's used by support teams at companies like Slack, Help Scout, Stripe, Trello, GitHub, Wordpress, and more.
It's their help desk for social media. And it's powerful filtering system has really helped them cut through the noise on social - so they can focus on support-related conversations, process their queue quickly, and provide a great support experience for their customers.
Respond pulls all your mentions, DMs, searches and filters them into one inbox for your team to tackle -with all the features you'd expect (like collision detection, tags, internal notes, and the ability to assign conversations).
You can also run reports such as time to first reply, new conversations per hour, total conversations, specific team member activity, and more. You can export all your data to CSV and they also have an API you can connect to your own internal dashboards.
And last but not least, but you can also use emoji's to add a touch of personality to your replies!
Best Respond Alternatives
Looking for some programs similar to Respond? Here are the top-recommended programs we found. Let's take a look if there's anything out there that helps you on whatever platform you're using.
TweetDeck
FreeMacWebChromePortableApps.comTweetDeck aims to evolve the existing functionality of Twitter by taking an abundance of information i.e twitter feeds, and breaking it down into more manageable bite...
Hootsuite
FreemiumWebAndroidiPhoneBlackberryiPadChromeFirefoxSocial media and brand management solution to schedule and track posts and analyze your social reach.
Features:
- Social media analytics
- Social Media Automation
- Multiple Account support
- RSS to Facebook
- Schedule tweets
- Social network
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
ProProfs Help Desk
CommercialWebProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Features:
- Shared inbox
- In-built Bug tracking
- Helpdesk ticketing
- Custom data fields
- Customer support
- Integration
- Canned responses
- Reporting
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Sprout Social
CommercialWebiPhoneSprout Social’s social media management software and solutions help you find, form and deepen real connections with the people who love your brand.
Features:
- Calendar view
- Facebook Analytics
- Google Plus integration
- Instagram Analytics
- LinkedIn integration
- Pinterest integration
- Reputation Monitoring
- Social media analytics
- Social Media Automation
- Social media calendar
- Team Collaboration
Front
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadFront is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...
Features:
- Shared inbox
- Comment section
- Customer service
- Email tracking
- Real time collaboration
- Team Collaboration
Loomly
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)Your simple social media calendar. Managing your social media content has never been easier.
Features:
- Automatic scheduling
- Calendar view
- Content discovery
- Social media analytics
- Social Media Automation
- Social media calendar
- Social network
- Team Collaboration
Sociality.io
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)Sociality.io is a complete social media management tool for brands and agencies. Publish, listen, engage and measure. The unified platform for social marketing.
Features:
- Competitive Analysis
- Multiple Account support
- Schedule tweets
- Scheduling Facebook posts
- Social media analytics
- Social media integration
- Social Media Publishing
Plumm
CommercialSoftware as a Service (SaaS)Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email...
Features:
- Customer support
- Helpdesk ticketing
- Real time collaboration
- Shared inbox
- Live Chat
- Team messaging
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