SharedBox Alternatives

HelpCrunch

Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Features:

• Email automation
• Email marketing automation
• Automatic messages
• Integrated Chat
• Modern live chat
• Slack integration
• CRM
• Live Chat
• Chat
• Customizable
• Email tracking
• Helpdesk ticketing
• Live Chat
• Pricing per agent

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

• Ad-free
• Ads monitoring
• Automatic customer engagement
• Customer Feedback
• Customer service
• Customer support
• Software as a Service
• Team Collaboration

ProProfs Help Desk

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Features:

• Shared inbox
• In-built Bug tracking
• Helpdesk ticketing
• Custom data fields
• Customer support
• Integration
• Canned responses
• Reporting

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

• Customer support
• Forums
• Knowledge base
• Software as a Service

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Features:

• Customer Feedback
• CRM
• Customer service
• Customer support
• Knowledge base

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email...

Features:

• Live Chat
• Helpdesk ticketing
• Automated messaging
• Ecommerce integration
• Integrated Chat
• Workflow Automation
• CRM
• Automatic customer engagement
• Chat
• Custom widgets
• Customer Feedback
• Customer Journey Mapping
• Customer service
• Customer support
• Customizable
• Embeddable
• FAQ Automation
• Knowledge base
• Marketing automation
• Mobile friendly
• Real-time monitoring
• Shopify integration
• Social media integration

Front

Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...

Features:

• Shared inbox
• Comment section
• Customer service
• Email tracking
• Real time collaboration
• Team Collaboration

Missive

Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

Features:

• Team Collaboration
• Chat
• Customer support
• Email automation
• Email scheduling
• Email tracking
• Group chat
• Integrated Web Browser
• Multiple Account support
• Shared inbox
• Unified inbox

Plumm

Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email...

Features:

• Customer support
• Helpdesk ticketing
• Real time collaboration
• Shared inbox
• Live Chat
• Team messaging

MailClark for Slack

Your team’s bot for external communications. MailClark allows your team to both send & receive emails without ever leaving Slack. Great for customer support, team...