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SmarterTrack Alternatives

SmarterTrack Alternatives

SmarterTrack

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve.

Available as an on-premise installation or as a hosted service, there are multiple options and licensing levels to fit any need. SmarterTools even offers a fully-functional free version for single agent needs or as test installations.

Best SmarterTrack Alternatives

You're looking for the best programs similar to SmarterTrack. Check out our top picks. Below, let's see if there are any SmarterTrack alternatives that support your platform.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Get Satisfaction

Get Satisfaction

CommercialWeb

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Features:

  • Customer Feedback
  • CRM
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Kayako

Kayako

CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Features:

  • CRM
  • Customer service
  • Knowledge base
  • Live Chat
Raiseaticket

Raiseaticket

FreeSoftware as a Service (SaaS)

Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and...

Features:

  • Clean design
  • Cloud based
  • Email automation
  • Helpdesk ticketing
  • Real-time dashboard
  • Realtime Reports
  • Remote Support
  • SLA
Beingo

Beingo

FreeWebAndroid SDKJavaScriptSoftware as a Service (SaaS)Custom iOSWordpress

Virtual assistant plugin for web and mobile apps.

Features:

  • Chat Bot
  • Chatbot Builder
Engati

Engati

FreemiumAndroidiPhoneZapierGoogle CalendarSoftware as a Service (SaaS)Salesforce.comGoogle Drive - Sheets

Engati is one of the best free chatbot platforms to build bots in minutes without programming across 12 major platforms - Messenger, WhatsApp, Viber, Skype, Slack...

Features:

  • Ai enabled chatbots
  • AI powered
  • Bots
  • Chat Bot
  • Live Chat
  • Multiple languages
HelpSpace

HelpSpace

CommercialSoftware as a Service (SaaS)

Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard....

Features:

  • Helpdesk ticketing
  • Knowledge base

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