SmarterTrack Alternatives
SmarterTrack
SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.
Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve.
Available as an on-premise installation or as a hosted service, there are multiple options and licensing levels to fit any need. SmarterTools even offers a fully-functional free version for single agent needs or as test installations.
Best SmarterTrack Alternatives
You're looking for the best programs similar to SmarterTrack. Check out our top picks. Below, let's see if there are any SmarterTrack alternatives that support your platform.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
Get Satisfaction
CommercialWebGet Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...
Features:
- Customer Feedback
- CRM
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Kayako
CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPadKayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...
Features:
- CRM
- Customer service
- Knowledge base
- Live Chat
Raiseaticket
FreeSoftware as a Service (SaaS)Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and...
Features:
- Clean design
- Cloud based
- Email automation
- Helpdesk ticketing
- Real-time dashboard
- Realtime Reports
- Remote Support
- SLA
Beingo
FreeWebAndroid SDKJavaScriptSoftware as a Service (SaaS)Custom iOSWordpressVirtual assistant plugin for web and mobile apps.
Features:
- Chat Bot
- Chatbot Builder
Engati
FreemiumAndroidiPhoneZapierGoogle CalendarSoftware as a Service (SaaS)Salesforce.comGoogle Drive - SheetsEngati is one of the best free chatbot platforms to build bots in minutes without programming across 12 major platforms - Messenger, WhatsApp, Viber, Skype, Slack...
Features:
- Ai enabled chatbots
- AI powered
- Bots
- Chat Bot
- Live Chat
- Multiple languages
HelpSpace
CommercialSoftware as a Service (SaaS)Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard....
Features:
- Helpdesk ticketing
- Knowledge base
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