Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:
- Knowledge base and self service portal
- Customer portal
- Automations: event triggers, automatic automation, macros
- Gamification - quests
- Multi-language
- Satisfaction surveys
- Custom domain mapping
- Customizable themes
- Customizable ticket, customer and company forms
- Service level agreement - SLA
- Business hours
- Ticket scheduler
- Multiple products and brands
And many more..
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For the best Trakdesk alternative check out these alternatives which will work with your device & platform. There are several Trakdesk-like software that you might want to check as well.
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
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