Web Help Desk Alternatives
Web Help Desk
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens automatically. That way, you can close tickets efficiently, help put end users back in business, and restore productivity—which might even make management smile.
Best Commercial Web Help Desk Alternatives
Hate Web Help Desk? Use another browser! Which one should you go with? Try out these other browsers before making your final decision. Want some more context? We've got a great list of alternatives to Web Help Desk here.
HelpCrunch
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...
Features:
- Email automation
- Email marketing automation
- Automatic messages
- Integrated Chat
- Modern live chat
- Slack integration
- CRM
- Live Chat
- Chat
- Customizable
- Email tracking
- Helpdesk ticketing
- Live Chat
- Pricing per agent
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
JitBit Helpdesk
CommercialWindowsWebAndroidAndroid TabletiPadTicketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.
Features:
- Text chat
- Customer support
- Knowledge base
Help Scout
CommercialWebiPhoneHelp Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Knowledge base
GoToAssist
CommercialWindowsWebAndroidiPhoneAndroid TabletiPadProvides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...
Features:
- Customer support
- Remote desktop
- Remote Support
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