Zammad Alternatives
Zammad
Zammad is a web based open source helpdesk/customer support system with many
features to manage customer communication via several channels like telephone,
facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer them
with a team of agents?
You're going to love Zammad!
Best Zammad Alternatives
Are you looking for alternatives to Zammad? Please see our top picks. In this article, we provide the list of some Zammad alternatives that will work on Windows and other platforms.
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Request Tracker
FreeOpen SourceLinuxWebSelf-HostedPerlRT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...
Features:
- Bug reporting
- Customer service
- Customer support
- Customizable triggers
- Dependency Tracking
- Extensible by Plugins/Extensions
- Helpdesk ticketing
- Incident management
- Task assignments
- Task time tracking
- Team Collaboration
Zammad Reviews
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