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Casengo Alternatives

Casengo Alternatives

Casengo

We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great usability.

So that’s us. Now, how may we help you? Whether you have one employee or a ten-page payroll, watching over dozens of customers or just a handful, there’s always a Casengo package that will fit you like a glove. At your fingertips you’ll have a tool that will give your customer support a welcome boost.

Support should be about customers rather than about the communication channel they happen to use. Casengo helps you to respond to your customers with a human touch. One of the unique features of our software is hybrid messaging, which enables you to combine different channels seamlessly. We’ve found that customer satisfaction is likely to double, and your productivity might even triple. Time to Casengo!

Best Casengo Alternatives for Web

Are you looking for alternatives to Casengo? Please see our top picks. In this article, we provide the list of some Casengo alternatives that will work on Windows and other platforms.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
UserVoice

UserVoice

CommercialWebAndroidiPhoneAndroid TabletiPad

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Features:

  • Suggestion voting
  • Customer Feedback
  • Customer support
  • German
  • In-App Voting
  • Multiple languages
  • Wordpress integration
ProProfs Help Desk

ProProfs Help Desk

CommercialWeb

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Features:

  • Shared inbox
  • In-built Bug tracking
  • Helpdesk ticketing
  • Custom data fields
  • Customer support
  • Integration
  • Canned responses
  • Reporting
Get Satisfaction

Get Satisfaction

CommercialWeb

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Features:

  • Customer Feedback
  • CRM
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Desk.com

Desk.com

CommercialWeb

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...

Kayako

Kayako

CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Features:

  • CRM
  • Customer service
  • Knowledge base
  • Live Chat
Helpy.io

Helpy.io

FreemiumOpen SourceMacWindowsLinuxWebiPhoneiPadSelf-HostedSoftware as a Service (SaaS)

Private cloud customer support software for organizations serious about data control.

Features:

  • Support for Bootstrap
  • Customer support
  • Forums
  • Knowledge base
  • Multiple languages
  • Web-Based
Trengo

Trengo

CommercialWebAndroidiPhoneSoftware as a Service (SaaS)

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Features:

  • Whatsapp integration
  • Customer service
  • Customer support
  • Helpdesk ticketing
  • Live Chat
  • Multiple Account support
  • Telegram
  • Telegram Bot
  • Twitter integration
  • Voice Call
  • Voice chat
AzureDesk

AzureDesk

CommercialWebChrome OSSelf-Hosted

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

Features:

  • Customer service
  • Customer support

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