Crust Service Cloud Alternatives
Crust Service Cloud
Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.
Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.
Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.
The main features of Crust Service Cloud are:
- Case Management
- Account & Contact Management, including entitlements
- Product management, including entitlement templates for products
- Knowledge Base
- Process Automation
- Advanced role-based permissions
- Notifications
- Advanced reporting
- Record importing and exporting
- Mobile ready (responsive design)
- Enterprise messaging (via Crust Enterprise Messaging)
- Fully customisable, with a drag-and-drop page editor
- 100% open-source
Best Crust Service Cloud Alternatives for Software As A Service Saas
Need an alternative to Crust Service Cloud? Read on. We've looked at the best Crust Service Cloud alternatives available for Windows, Mac and Android.
Zoho CRM
FreemiumWebMicrosoft Office OutlookSoftware as a Service (SaaS)Microsoft Office SuiteOn-demand CRM (Customer Relationship Management) services for managing organization-wide sales, marketing, customer support, and orders.
Features:
- CRM
- CRM
- Customer support
- Dropbox integration
- Inventory management
- Real-time analytics
- REST API
- Sales funnel
- Slack integration
- Workflow Automation
Salesforce
CommercialWebSoftware as a Service (SaaS)Web-based CRM for sales, service, marketing, and call center operations that allows users to manage customer relationships and customer satisfaction.
Features:
- CRM
- Contacts
- Integration with CRMs
- CRM
- IFTTT integration
- Lead nurturing
- Marketing automation
- Web-Based
Front
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...
Features:
- Shared inbox
- Comment section
- Customer service
- Email tracking
- Real time collaboration
- Team Collaboration
Chatwoot
FreemiumOpen SourceSelf-HostedSoftware as a Service (SaaS)Open source alternative to Intercom, Zendesk, Drift...
Features:
- Agent dashboard
- Chat widget
- CRM
- Customer service
- Customer support
- Live Chat
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