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Crust Service Cloud Alternatives

Crust Service Cloud Alternatives

Crust Service Cloud

Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

The main features of Crust Service Cloud are:

- Case Management
- Account & Contact Management, including entitlements
- Product management, including entitlement templates for products
- Knowledge Base
- Process Automation
- Advanced role-based permissions
- Notifications
- Advanced reporting
- Record importing and exporting
- Mobile ready (responsive design)
- Enterprise messaging (via Crust Enterprise Messaging)
- Fully customisable, with a drag-and-drop page editor
- 100% open-source

Best Crust Service Cloud Alternatives for Windows

Need an alternative to Crust Service Cloud? Read on. We've looked at the best Crust Service Cloud alternatives available for Windows, Mac and Android.

Freshdesk

Freshdesk

CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Pricing per agent
  • Software as a Service
  • Team Collaboration
Alfresco Community Edition

Alfresco Community Edition

FreeOpen SourceMacWindowsLinuxWebiPhoneiPad

Alfresco is the leading open source enterprise content management system built by the most experienced team in the industry drawn from Documentum®, Vignette®...

Features:

  • DMS
  • Workflow
Front

Front

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)

Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...

Features:

  • Shared inbox
  • Comment section
  • Customer service
  • Email tracking
  • Real time collaboration
  • Team Collaboration

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