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Five9 Alternatives

Five9 Alternatives

Five9

Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue.

The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents.

Features:
* Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues
* Monitoring, whisper coaching, and barging into live
phone calls
* Text chatting with agents and other supervisors
* Choosing from dozens of different metrics to display

Note: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it.

Best Commercial Five9 Alternatives

Looking for a program that is like Five9? We have our top picks here. If you need another program that has some of the features of Five9 on your device, read what we recommend in this post.

Pipedrive

Pipedrive

CommercialMacWindowsLinuxWebiPhone

Pipedrive is a powerful sales pipeline management tool. It organizes your leads in a way you'll always have a great overview of sales, and important deals won't...

Features:

  • Sales funnel
  • CRM
  • Leadfeeder integration
  • List management
  • Record desktop activity
  • Visual timeline
Salesforce

Salesforce

CommercialWebSoftware as a Service (SaaS)

Web-based CRM for sales, service, marketing, and call center operations that allows users to manage customer relationships and customer satisfaction.

Features:

  • CRM
  • Contacts
  • Integration with CRMs
  • CRM
  • IFTTT integration
  • Lead nurturing
  • Marketing automation
  • Web-Based
Microsoft Dynamics 365

Microsoft Dynamics 365

CommercialWindows

Microsoft Dynamics is a line of ERP (enterprise resource planning) and CRM (customer relationship management) applications developed by the Microsoft Business Solutions...

Features:

  • CRM
  • ERP Integration
CloudTalk.io

CloudTalk.io

CommercialMacWindowsLinuxAndroidiPhoneSoftware as a Service (SaaS)

Cloud-based phone centre solution with the 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star...

Features:

  • Call Routing
  • Android App
  • Blacklist monitoring
  • Call forwarding
  • Call recording
  • Call Tagging
  • Callback
  • Data analytics
  • Google contacts integration
  • Helpscout integration
  • HubSpot integration
  • IVR
  • Mobile apps
  • Predictive dialer
  • Real-time analytics
  • Reporting
  • Skill based routing
  • Speech to text
  • Voice Call
  • Voice Recording
  • Zapier integration
  • Bigcommerce Integration
  • Call Tracking
  • Call Transfer
  • Click to call
  • Customer service
  • Customer support
  • Dedicated phone number
  • Ecommerce integration
  • Encrypted calls
  • Encrypted Connection
  • Encrypted VoIP calls
  • Freshdesk integration
  • Integration
  • Integration with Pipedrive
  • Magento integration
  • Pipedrive integration
  • Salesforce integration
  • Shopify integration
  • SMS Messaging
  • Softphone
  • Software as a Service
  • Speech Recognition
  • Text to Speech
  • Voice chat
  • WebRTC
  • Zendesk integration
  • Zoho integration
Voiptime Cloud Call Center

Voiptime Cloud Call Center

CommercialWeb

Multichallel call center & telemarketing solution (voice, web chat, email, etc.).

Features:

  • Predictive dialer
  • Call blending
  • Call campaign management
  • Call recording
  • Callback
  • Inbound calls

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