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Helpful Alternatives

Helpful Alternatives

Helpful

We redesigned the support tool to get out of the way, so you focus on being a helpful human.

Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.

BUILT WITH YOUR CUSTOMERS IN MIND
Feels personal to your customers

Customers receive emails from your support team just like they would if you had personally sent them. No automated robot-queue junk in each email; just a direct conversation with your users.

Fast, simple features that serve a purpose

Helpful is built for speed. Read messages, assign co-workers to help out, organize, and respond in seconds without ever leaving the inbox.

Choose your communication method

Helpful comes with a embeddable help box you can install on your own website. This lets your customers quickly send you feedback from any page. Needs something even more custom? Use our API.

Unlimited team members

Let everyone on your team talk to your customers without paying any additional costs. Helpful is priced on conversations, not how many seats you need so invite the CEO and even the new intern.

BUILT BY THE COMMUNITY ON ASSEMBLY
All product decisions, design mockups, bug reports, new features ideas, and customer feedback are publically available on Assembly. You can chat with the core team or even contribute work of your own and receive part of Helpful's future profits.

Best Commercial Helpful Alternatives

Are you curious what software is like Helpful? Check out different, popular Helpful alternatives that fit with your device. Are there other programs like Helpful? Let's find out!

UserVoice

UserVoice

CommercialWebAndroidiPhoneAndroid TabletiPad

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Features:

  • Suggestion voting
  • Customer Feedback
  • Customer support
  • German
  • In-App Voting
  • Multiple languages
  • Wordpress integration
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Get Satisfaction

Get Satisfaction

CommercialWeb

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Features:

  • Customer Feedback
  • CRM
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Help Scout

Help Scout

CommercialWebiPhone

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Features:

  • Customer Feedback
  • CRM
  • Customer service
  • Customer support
  • Knowledge base
Front

Front

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...

Features:

  • Shared inbox
  • Comment section
  • Customer service
  • Email tracking
  • Real time collaboration
  • Team Collaboration

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