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Helpful Alternatives

Helpful Alternatives

Helpful

We redesigned the support tool to get out of the way, so you focus on being a helpful human.

Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.

BUILT WITH YOUR CUSTOMERS IN MIND
Feels personal to your customers

Customers receive emails from your support team just like they would if you had personally sent them. No automated robot-queue junk in each email; just a direct conversation with your users.

Fast, simple features that serve a purpose

Helpful is built for speed. Read messages, assign co-workers to help out, organize, and respond in seconds without ever leaving the inbox.

Choose your communication method

Helpful comes with a embeddable help box you can install on your own website. This lets your customers quickly send you feedback from any page. Needs something even more custom? Use our API.

Unlimited team members

Let everyone on your team talk to your customers without paying any additional costs. Helpful is priced on conversations, not how many seats you need so invite the CEO and even the new intern.

BUILT BY THE COMMUNITY ON ASSEMBLY
All product decisions, design mockups, bug reports, new features ideas, and customer feedback are publically available on Assembly. You can chat with the core team or even contribute work of your own and receive part of Helpful's future profits.

Best Helpful Alternatives for Web

Are you looking for alternatives to Helpful? Please see our top picks. In this article, we provide the list of some Helpful alternatives that will work on Windows and other platforms.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
UserVoice

UserVoice

CommercialWebAndroidiPhoneAndroid TabletiPad

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Features:

  • Suggestion voting
  • Customer Feedback
  • Customer support
  • German
  • In-App Voting
  • Multiple languages
  • Wordpress integration
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

osTicket

osTicket

FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHP

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Features:

  • Customer support
  • Dockerized
  • Helpdesk ticketing
  • Php
  • Task Management
Get Satisfaction

Get Satisfaction

CommercialWeb

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Features:

  • Customer Feedback
  • CRM
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
((OTRS)) Community Edition

((OTRS)) Community Edition

Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Features:

  • SLA
  • Customer support
  • Email notifications
  • Helpdesk ticketing
  • Knowledge base
  • SOAP API
  • Task Management
  • Workflow Automation
Help Scout

Help Scout

CommercialWebiPhone

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Features:

  • Customer Feedback
  • CRM
  • Customer service
  • Customer support
  • Knowledge base
UserReport

UserReport

FreeWeb

UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum....

Features:

  • CrowdSourced
  • Customer Feedback
  • Email deliverability
  • Apps with Google Analytics Integration
  • Multiple languages
Front

Front

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...

Features:

  • Shared inbox
  • Comment section
  • Customer service
  • Email tracking
  • Real time collaboration
  • Team Collaboration

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