Helprace Alternatives
Helprace
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
Full ticket management, reporting, contact system. Helprace features workflows, case rules, saved actions, agent collision, internal notes and real-time ticketing. Fully customizable email properties, templates, accounts, signatures. Make it look like email to your customers.
Wow your customers using the best customer service app around! Helprace gives end-users 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. Build a knowledge base, a custom FAQ site. Set portals as public, private or usable for staff only.
Best Helprace Alternatives for Mac
You're looking for the best programs similar to Helprace. Check out our top picks. Below, let's see if there are any Helprace alternatives that support your platform.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Front
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadFront is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...
Features:
- Shared inbox
- Comment section
- Customer service
- Email tracking
- Real time collaboration
- Team Collaboration
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