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osTicket Alternatives

osTicket Alternatives

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.

Best osTicket Alternatives for Linux

Are you trying to find the best programs like osTicket? Have a look at this post and weigh in on your thoughts. Cool!

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

((OTRS)) Community Edition

((OTRS)) Community Edition

Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Features:

  • SLA
  • Customer support
  • Email notifications
  • Helpdesk ticketing
  • Knowledge base
  • SOAP API
  • Task Management
  • Workflow Automation
Zammad

Zammad

FreeOpen SourceLinuxSelf-Hosted

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

Features:

  • Email tracking
  • SLA
  • Auto responder
  • Customizable
  • REST API
  • Customer support
  • Email automation
  • Facebook integration
  • Helpdesk ticketing
  • Integrated Chat
  • Knowledge base
  • Ruby
  • Slack integration
  • Twitter integration
GLPI

GLPI

FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)

ITSM tool for managing changes, problems, and budgeting for your company's IT stack.

Features:

  • Helpdesk ticketing
  • Incident management
  • Inventory management
  • REST API
  • Inventory management
  • Knowledge base

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