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S1 Gateway Alternatives

S1 Gateway Alternatives

S1 Gateway

S1 is a Customer Service Software that allows you to provide great customer support integrating every digital channel into a single multichannel platform. It is the perfect solution for Contact Center Professionals.

Our multichannel platform makes it easy to provide customer service through digital channels, routing each case to the right agent (even chatbots!), creating order out of the chaos.

We simplify your management process
We measure the productivity of the whole operation
We improve your service levels and client satisfaction
We reduce your service costs

Some features:
· ACD (Automatic Contact Distribution)
· Traffic management, Dynamic balance among multiple service groups
· High Capacity of workload through multiple service groups
· Security compliant with SI of international Banks, Financial Institutions, Health care, Government and Public offices
· High Availability of our cloud based infrastructure
· Excellent real-time support on multiple channels
· Livechat
· Agents and staffing daily productivity control
· Historical cases availability
· Multichannel profile of customer
· Typification of all interactions (manual or automatic)
· Templates for pre defined answers or FA&Q available for the agent
· Customer satisfaction measurement
· Integration with 3rd parties (External CRM or DBs) through APIs
· Flexibility to provide tailor made solutions to different kind of operations
· Pay as you use: Will be billed only by the monthly used licenses
· Multichannel service BOTs
· Automations & IA to lower handling times
· Socialmetrix, integration with Listening & Analytics tool
· World Class functionalities available at Low Cost

Diversity of industries serviced: Telco, Utilities, Travel & Leisure, Contact Centers, Government, Automotive, Retail, Banking, Insurances, Marketing Collections, Health, Media.

Some of our more than 100 clients are Fortune 500 and we service an average of 650.000 daily interactions in LATAM & Europe.

Best Commercial S1 Gateway Alternatives

Want a really good S1 Gateway alternative? Take a look at these popular alternatives if you're hunting for software similar to S1 Gateway. Let's take a quick peek at some comparison that highlight your device and platform.

ProProfs Help Desk

ProProfs Help Desk

CommercialWeb

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Features:

  • Shared inbox
  • In-built Bug tracking
  • Helpdesk ticketing
  • Custom data fields
  • Customer support
  • Integration
  • Canned responses
  • Reporting
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Best Support System

Best Support System

CommercialWebSelf-Hosted

Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect...

Features:

  • Customer support
  • Dockerized
  • Facebook integration
  • Helpdesk ticketing
  • Integrated Chat
  • Integrated Search
  • Php
  • Task Management
SysAid

SysAid

CommercialMacWindowsLinuxWeb

SysAid Help Desk Software by Ilient. SysAid, formerly Ilient, offers a powerful and dynamic web-based infrastructure solution for the internal and external service desk....

HelpSpace

HelpSpace

CommercialSoftware as a Service (SaaS)

Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard....

Features:

  • Helpdesk ticketing
  • Knowledge base

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