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S1 Gateway Alternatives

S1 Gateway Alternatives

S1 Gateway

S1 is a Customer Service Software that allows you to provide great customer support integrating every digital channel into a single multichannel platform. It is the perfect solution for Contact Center Professionals.

Our multichannel platform makes it easy to provide customer service through digital channels, routing each case to the right agent (even chatbots!), creating order out of the chaos.

We simplify your management process
We measure the productivity of the whole operation
We improve your service levels and client satisfaction
We reduce your service costs

Some features:
· ACD (Automatic Contact Distribution)
· Traffic management, Dynamic balance among multiple service groups
· High Capacity of workload through multiple service groups
· Security compliant with SI of international Banks, Financial Institutions, Health care, Government and Public offices
· High Availability of our cloud based infrastructure
· Excellent real-time support on multiple channels
· Livechat
· Agents and staffing daily productivity control
· Historical cases availability
· Multichannel profile of customer
· Typification of all interactions (manual or automatic)
· Templates for pre defined answers or FA&Q available for the agent
· Customer satisfaction measurement
· Integration with 3rd parties (External CRM or DBs) through APIs
· Flexibility to provide tailor made solutions to different kind of operations
· Pay as you use: Will be billed only by the monthly used licenses
· Multichannel service BOTs
· Automations & IA to lower handling times
· Socialmetrix, integration with Listening & Analytics tool
· World Class functionalities available at Low Cost

Diversity of industries serviced: Telco, Utilities, Travel & Leisure, Contact Centers, Government, Automotive, Retail, Banking, Insurances, Marketing Collections, Health, Media.

Some of our more than 100 clients are Fortune 500 and we service an average of 650.000 daily interactions in LATAM & Europe.

Best S1 Gateway Alternatives for Linux

Looking for a program that is like S1 Gateway? We have our top picks here. If you need another program that has some of the features of S1 Gateway on your device, read what we recommend in this post.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
SysAid

SysAid

CommercialMacWindowsLinuxWeb

SysAid Help Desk Software by Ilient. SysAid, formerly Ilient, offers a powerful and dynamic web-based infrastructure solution for the internal and external service desk....

S1 Gateway Reviews

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